M365 Administration
Your Microsoft 365, looked after day to day. Accounts, mailboxes, and security policies handled — so nobody on your team has to live in the admin center.
12+
Years in IT, every level
EU
Based in Latvia, GDPR-first
1:1
Direct to the engineer
Services
Systems that stay connected after launch.
Custom Automation
When you outgrow Zapier, we replace the fragile no-code flows with a proper application — built for GDPR compliance and for volumes no-code can't handle.
Salesforce Integration
Contacts and opportunities land in Salesforce correctly the first time, created through the official API. No duplicates, no manual cleanup.
Freelance PM + AI
We find the automation opportunities across your business, rank them by payoff, and deliver them one scoped project at a time.
Fractional IT Leadership
CTO-level guidance without the full-time hire. Budgets, vendor choices, and IT strategy from someone who has actually run this function.
In production
What this looks like when it ships.
A language education provider
Enrollment automation system
Enrollment ran on a patchwork of Zapier steps. It broke easily and couldn't meet GDPR requirements as volume grew.
We replaced it with a custom Node.js application. Salesforce contacts and opportunities are now created in one atomic call, and confirmation emails go out directly from the client's own domain.
A multi-sector Latvian company
M365 user provisioning automation
Every new hire meant a manual, multi-step setup job for the admin team — repetitive, easy to get wrong, and a poor use of anyone's time.
We built a workflow that reads each incoming request, creates the Microsoft 365 account, and sends the new person a welcome email — start to finish, without a single manual step.
A multi-sector Latvian company
Freelance PM + AI automation
The business had plenty of automation potential, but nobody was mapping or prioritizing it — and past contractors left no visibility into where the hours went.
An ongoing engagement: we identify opportunities across departments, rank them by payoff, and deliver them as scoped projects — with every hour logged and shared with the client.
About
One engineer. Direct access. No account managers.
- 12+ years in IT, every level
- IT Business Partner & CTO-level ownership
- 10+ years running an IT business
ITSW is run by Gatis, based in Latvia. There are no account managers between you and the person writing the integration. When something breaks or a requirement changes, you talk directly to the engineer who built it.
Behind that is 12+ years in IT at every level — from hands-on helpdesk work to IT Business Partner roles with full CTO-scope responsibility: budgets, vendors, provisioning, infrastructure. Add 10+ years of running an IT business, and this isn't a developer's side project.
Being small and EU-based isn't a limitation. It's why clients choose ITSW over a larger agency: decisions happen fast, GDPR compliance is the starting point, and every system is built to be understood by whoever maintains it next.
Contact
Let's get your systems talking.
Fill in the form, or email directly — whichever's faster for you.
hello@itsw.lv